return and refund policy

please review our return and refund policy to understand the terms and conditions regarding the delivery and refund of your purchases.

last updated: [05/12/2025]

at afterfive, we take great care in roasting our beans and bottling our syrups to ensure they reach you in perfect condition. due to the perishable nature of our products (coffee beans, grounds, and syrups), we do not accept returns or offer refunds for "change of mind."

we offer exchanges only in the specific case that an item is defective, damaged, or if you received the incorrect item.

48 hour inspection window

you have 48 hours after receiving your order to inspect your items and report any issues. if 48 hours have passed since your delivery, we unfortunately cannot offer you an exchange.

please inspect your order immediately upon reception. If you notice that:

  • the coffee bag is ripped or compromised.
  • the syrup bottle is broken or leaking.
  • you received the wrong product.

contact us immediately so we can evaluate the issue and make it right.

eligibility for exchange

to be eligible for an exchange:

  • the item must be unused (e.g., you haven't brewed the coffee or consumed the syrup).
  • it must be in the original packaging.
  • you must provide a receipt or proof of purchase.
  • you must provide photographic proof of the damage/defect.

non-exchangeable Items: we do not accept exchanges on sale items or gift cards.

how to start an exchange

to report a damaged or defective item, contact us at hello@afterfive.pk.

  • subject Line: damaged Item - Order #[Your Order Number]
  • details: please attach photos of the damage and a brief description.

if your exchange request is accepted, we will cover the cost of the return shipping (if the physical item needs to be sent back) and we will ship out your replacement product free of charge.

refunds

we operate on a strict Exchange Only basis. monetary refunds are not provided. if a replacement product is unavailable, we will contact you to discuss a suitable alternative or store credit.

questions?

you can always contact us for any exchange questions at hello@afterfive.pk.